Privacy Policy
Effective Date: 28 August 2026
Sizanani SolarEase Energy (“we”, “our”, “us”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), 2013. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, products, and services.
1. Information We Collect
We may collect the following categories of personal information:
- Personal Details: Name, contact information, identification numbers, billing details.
- Service Data: Energy usage information, installation preferences, project and service records.
- Technical Data: IP address, browser type, device information, and website usage patterns collected through cookies and similar technologies.
2. Lawful Basis for Processing
We process personal information only when one or more of the following lawful grounds apply:
- Consent: You have provided clear permission for processing.
- Contractual Necessity: Processing is required to deliver products or services you have requested.
- Legal Obligation: Compliance with South African laws and regulatory requirements.
- Legitimate Interest: Processing supports business operations without infringing your rights or freedoms.
3. How We Use Your Information
Your information may be used for:
- Service Provision: Delivering renewable energy solutions, installations, maintenance, and account management.
- Communication: Responding to inquiries, sending service updates, and sharing relevant offers.
- Compliance & Security: Meeting regulatory obligations, preventing fraud, and ensuring operational integrity.
- Service Improvement: Enhancing products, services, and website functionality through analytics and user feedback.
4. Sharing of Information
We do not sell personal information. We may share data only with:
- Service Providers: Accredited installers, IT support teams, and operational partners that assist with service delivery.
- Regulatory Authorities: When disclosure is legally required.
- Business Transfers: In the event of mergers, acquisitions, or restructuring, where data may form part of business assets.
5. Your POPIA Rights
Under POPIA, you have the right to:
- Access your personal information.
- Rectify inaccurate or outdated data.
- Erase personal information where lawful.
- Object to certain processing activities.
- Withdraw Consent at any time.
- Lodge a Complaint with the Information Regulator.
6. Data Security & Retention
We implement appropriate security measures, including encryption, secure servers, and restricted access protocols, to safeguard your personal information. We retain information only as long as necessary to fulfil contractual, operational, or legal obligations.
7. Cookies & Tracking Technologies
Our website uses cookies to enhance functionality, improve user experience, and analyse website performance. You may manage or disable cookies through your browser settings, although some features may not function optimally.
8. Contact Information
To exercise your POPIA rights or for privacy‑related inquiries, please contact:
Sizanani SolarEase Energy
📧 Email: mumsym@sizananiconnect.co.za
📞 Phone: 0115233000
📍 Address: 75 Grayston Drive, Sandton 2010, Gauteng, South Africa
Information Regulator (South Africa)
📧 Email: inforeg@justice.gov.za
📞 Phone: 010‑023‑5200
